Support Level

To maximize the value of your investment in our technology, and to help you reach your business objectives, the subscription and all our licenses include support and maintenance according to the PDFreactor Software License Agreement, such as priority technical support, maintenance releases, updates and upgrades.

Additional services are also provided under the scope of a tier-based support level and consulting hours, available only for subscription customers and subject to change without prior notice.

StandardPlatinum
24/7 access to RealObjects Support Portal
Free upgrade to next major product release
Pre-release exclusive access
Support by web conferencing / video calls
Priority handling of reported issues
Priority bug review
Priority roadmap input to incorporate feature requests into product

Choose Your PDFreactor Subscription

 
 

PDFreactor OEM and Enterprise Licensing

OEM Licensing Perfect for embedding PDFreactor into your own products. Licensing is handled on a case-by-case basis, ensuring it fits your unique needs.

Learn more through our existing OEM partners.

Enterprise Licensing Ideal for organizations requiring enterprise-wide high-volume, robust PDF processing. Supports large-scale, global deployments with multiple clusters, sites etc.

Contact us for more details or to discuss your specific requirements.

We look forward to assisting you with PDFreactor licensing.

Educational Pricing

Educational Institutions, such as schools, colleges, universities etc., will receive a 30% discount, please contact us for details.

Note for U.S. Buyers

  • Online purchases will be managed by our online reseller cleverbridge, a global provider of commerce, billing and payment solutions. You will receive an invoice from cleverbridge Inc., Chicago, IL.
  • If you prefer, you may source our products from major U.S. based software resellers, such as SHI – Software House International, Insight, CompuCom or SoftwareOne.
  • An IRS Form W-8BEN-E will be provided upon request when purchasing directly from RealObjects. Please contact sales@realobjects.com.
  • We handle all our global sales and support services centrally from Germany. We have English speaking staff for both e-mail and phone communication. Hundreds of corporate, institutional and government customers in the U.S. have purchased successfully from us directly over two decades.
  • For federal, state & local government:
    • RealObjects is registered in the System for Award Management (SAM), the official U.S. Government system that consolidated the capabilities of CCR, FedReg, ORCA and EPLS.
    • D&B DUNS number: 329656800
    • CAGE/NCAGE code: DJ910
    • We are not on any GSA schedule. However, if you are ordering on behalf of a U.S. Government organization, our government-based customers have been very pleased working with our government certified resellers, such as SHI, Insight or SoftwareOne on either an Open Market basis, though SEWP or other GWAC contracts.

General information

RealObjects reserves all rights to change the pricing and licensing terms for its products and services at any time. These price lists supersede all other price lists issued or published prior to the indicated dates. All prices are in EUR (€) and USD ($) and are excluded Value Added Tax (VAT). Customers within the European Union (EU) have to provide a valid European VAT Identification Number. We do not sell directly to EU customers without a valid VAT ID. The Export Control Classification Number (ECCN) of all RealObjects software products is: EAR99.

The PDFreactor Software License Agreement is applicable.

Important

Our product portfolio and service offering is only suitable for corporate customers, public authorities, educational institutions or any other commercial and non-commercial organizations.

Resellers/Distributors