Please note, in case of divergent interpretations of the English and German texts, the German text (Datenschutzerklärung) shall prevail.
Data protection declaration
Thank you for visiting our website and for your interest in our company. The protection of your personal data is important to us. Personal data is information about personal or factual circumstances of a specific or identifiable natural person. This includes, for example, the real name, address, telephone number and date of birth, but also all other data that can be related to an identifiable person. Since personal data enjoys special legal protection, it is only collected by us to the extent necessary for the provision of our website and the performance of our services. Below we describe which personal information we collect during your visit to our website and how we use it.
Our data protection practice is in accordance with the legal regulations, in particular those of the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and the General Data Protection Regulation of the EU (GDPR). We will only collect, process and store your personal data insofar as this is necessary for the functional provision of this website and our contents and services, as well as for the processing of inquiries and, if applicable, for the processing of orders / contracts, but only to the extent that there is a justified interest in this within the meaning of Art. 6 Para. 1 S.1 lit. f GDPR or any other grounds for authorisation. Your data will also be used for further, precisely defined purposes only if you have given your consent separately in advance.
Responsible within the meaning of Art. 4 para. 7 GDPR
Responsible in the sense of the GDPR and other national data protection laws of the member states as well as other data protection regulations:
RealObjects GmbH
Altenkesseler Str. 17/B6
66115 Saarbrücken Deutschland
E-Mail: info@realobjects.com
Fax: +49 (0) 681 / 9857929
Provision of the website and creation of log files
Every time you visit our website, our system automatically collects data and information from the computer system of the calling computer. The following data is collected:
Scope of data processing
(1) Information about the browser type and version used
(2) The operating system of the accessing device
(3) The IP address of the accessing device
(4) Date and time of access
(5) Websites and resources (images, files, other page content) accessed on our website.
(6) Websites from which the user’s system reached our website (referrer tracking)
This data is stored in the log files of our system. This data is not stored together with personal data of a specific user, so that individual page visitors are not identified.
Parts of our website are operated in the USA, i.e. your data may be collected and processed there.
- Legal basis for the processing of personal data
Art. 6 para.1 lit.f GDPR (legitimate interest). It is in our legitimate interest to ensure that the purpose described below is achieved. - Purpose of data processing
Logging is done to maintain the compatibility of our website for as many visitors as possible and to combat abuse and rectify malfunctions. For this purpose, it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to page display errors, attacks on our IT systems and/or errors in the functionality of our website. In addition, the data serves us to optimize the website and to generally ensure the security of our information technology systems. - Duration of storage
The above technical data will be deleted as soon as it is no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after accessing our website. - Possibility of objection and elimination
The possibilities of objection and elimination are based on the general regulations described below in this data protection declaration on the right of objection and deletion under data protection law.
Transfer and processing in third countries
Some of your data is collected, transferred or processed in third countries, i.e. outside the European Union (EU) or the European Economic Area (EEA). This is done to fulfil our (pre-)contractual obligations, on the basis of your consent, a legal obligation or our legitimate interests. The prerequisite for this is that the processing is carried out on the basis of special guarantees, such as the recognised determination of a level of data protection comparable to that of the EU (e.g. for the USA through the so-called “Privacy Shield”) or compliance with officially recognised special contractual obligations (so-called “standard contractual clauses”).
Special functions of our website
Our website offers you various functions for the use of which we collect, process and store your personal data. Below we explain what happens to your data:
Order form:
- Scope of processing of personal data
The data you entered in the form fields. - Legal basis for the processing of personal data
Art. 6 para.1 lit.b GDPR (implementation of pre-contractual measures) - Purpose of data processing
The purpose of data processing is to process your order and thus to enable the fulfilment of the contract. - Duration of storage
The data will be deleted as soon as the purpose of its collection has been fulfilled and there are no longer any legal storage obligations. As a rule, this will be after 10 years (cf. § 147 para. 2 in conjunction with para. 1 no. 1, 4 and 4a AO, § 14b para. 1 UStG). - Possibility of objection and elimination
The possibilities of objection and elimination are based on the general regulations described below in this data protection declaration on the right of objection and deletion under data protection law.
Contact form(s) incl. trial form and support form:
- Scope of processing of personal data
The data you have entered in our contact forms. Your data may be processed by our service provider freshdesk.com (Freshworks Inc., 1250 Bayhill Drive, Suite 315, in CA 94066 San Bruno, USA). See also (freshdesk.com) - Legal basis for the processing of personal data
Art. 6 para. 1 lit.a GDPR (tacit consent)
Art. 6 para.1 lit.b GDPR (implementation of pre-contractual measures)
Art. 6 para. 1 lit. f GDPR (legitimate interest). - Purpose of data processing
We will use the data collected via our contact form or via our contact forms for the processing of the contact enquiry and the resulting facts and processes. - Duration of storage
The data will be deleted as soon as the purpose of its collection has been fulfilled, unless there are legal retention periods. - Possibility of objection and elimination
The data will be deleted as soon as the purpose of its collection has been fulfilled, unless there are legal retention periods.
Live chat functionality:
- Scope of processing of personal data
The information you entered in our live chat. Your data may be processed by our service provider freshdesk.com (Freshworks Inc., 1250 Bayhill Drive, Suite 315, in CA 94066 San Bruno, USA). See also (freshdesk.com) - Legal basis for the processing of personal data
Art. 6 para. 1 lit.a GDPR (tacit consent)
Art. 6 para.1 lit.b GDPR (implementation of pre-contractual measures)
Art. 6 para. 1 lit. f GDPR (legitimate interest). - Purpose of data processing
We will use the data recorded via our live chat for the processing of questions, facts and processes arising from the live chat. - Duration of storage
The data will be deleted as soon as the purpose of its collection has been fulfilled, unless there are legal retention periods. - Possibility of objection and elimination
The possibilities of objection and elimination are based on the general regulations described below in this data protection declaration on the right of objection and deletion under data protection law.
Statistical evaluation of visits to this website – Webtracker
We collect, process and store the following data when you access this website or individual files on the website: IP address, website from which the file was accessed, name of the file, date and time of access, amount of data transferred and notification of the success of the access (so-called web log). We use this access data exclusively in non-personalized form for the continuous improvement of our Internet offer and for statistical purposes.
We also use the following web trackers to evaluate the visits to this website:
Google analytics
- Scope of processing of personal data
On our site we use the web tracking service of Google LLC, 1600 Amphitheatre Park in 94043 Mountain View, USA (hereinafter: Google Analytics). Google Analytics uses cookies for web tracking purposes, which are stored on your computer and which enable an analysis of the use of our website and your surfing behaviour (so-called tracking). We carry out this analysis on the basis of the tracking service of Google Analytics in order to constantly optimize and make our Internet offer more available. When using our website, data such as your IP address and your user activities are transmitted to servers of Google LLC and processed and stored outside the European Union, e.g. in the USA.
The EU Commission has found that an adequate level of data protection can exist in the USA if the data processing company has submitted to the US-EU Privacy Shield Agreement and the export of data to the USA has been made permissible in this way. By activating IP anonymisation within the Google Analytics tracking code of this website, your IP address is made anonymous by Google Analytics before transmission. This website uses a Google Analytics tracking code extended by the operator gat._anonymizeIp(); in order to only allow an anonymous collection of IP addresses (so-called IP masking). - Legal basis for the processing of personal data
Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to maintain the full functionality of our website, as well as the optimization and economic operation of our website. - Purpose of data processing
On our behalf, Google will use this information to evaluate your visit to this website, compile reports on website activity and provide us with other services relating to website and Internet use. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google LLC data. - Duration of storage
Google will store the data relevant for the provision of web tracking for as long as it is necessary to fulfil the booked web service. Data is collected and stored anonymously. If there is any personal reference, the data will be deleted immediately, as far as they are not subject to any legal storage obligations. In any case, the deletion takes place after expiry of the storage obligation. - Possibility of objection and elimination
You can prevent the collection and forwarding of personal data to Google (in particular your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser, installing a script blocker in your browser (which you can find e.g. at www.noscript.net or www.ghostery.com) or activating the “Do Not Track” setting of your browser. You can also prevent Google from collecting the data generated by the Google cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link (https://tools.google.com/dlpage/gaoptout?hl=en) or by toggling the button below. You can find Googles security and privacy policy at https://policies.google.com/privacy
Integration of external web services and processing of data outside the EU
On our website we use active JavaScript content from external providers, so-called web services. When you visit our website, these external providers may receive personal information about your visit to our website. It may be possible to process data outside the EU. If necessary, you can prevent this by installing a JavaScript blocker such as the browser plug-in’NoScript’ (www.noscript.net) or deactivating Java Script in your browser. This can lead to functional restrictions on websites that you visit.
We use the following external web services:
Google-Apis, Google Googleadservices, Google AdWords Conversion, Google Dynamic Remarketing, Google Fonts, Youtube, reCaptcha
On our website, web services of the company Google LLC, 1600 Amphitheatre Parkway in 94043 Mountain View CA, USA (hereinafter: Google) are downloaded. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The legitimate interest consists in an error-free function of the website. Google has certified itself under the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). The data will be deleted as soon as the purpose of their collection has been fulfilled. Further information on the handling of the transferred data can be found in Google’s data protection declaration: https://www.google.com/intl/de/policies/privacy. You will also find information about your ability to restrict the collection and processing of your information by Google. You can also prevent Google from collecting and processing your data by disabling script code execution in your browser or installing a script blocker in your browser (which you can find at www.noscript.net or www.ghostery.com, for example).
freshdesk.com
On our website, web services of the company Google LLC, 1600 Amphitheatre Parkway in 94043 Mountain View CA, USA (hereinafter: Google) are downloaded. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Google. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The legitimate interest consists in an error-free function of the website. Google has certified itself under the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). The data will be deleted as soon as the purpose of their collection has been fulfilled. Further information on the handling of the transferred data can be found in Google’s data protection declaration: https://www.google.com/intl/de/policies/privacy. You will also find information about your ability to restrict the collection and processing of your information by Google. You can also prevent Google from collecting and processing your data by disabling script code execution in your browser or installing a script blocker in your browser (which you can find at www.noscript.net or www.ghostery.com, for example).
Amazon Web Services
Our website uses Amazon Web Services Inc. 410 Terry Avenue North, Seattle WA 98109, USA (hereinafter: Amazon AWS) to ensure the full functionality and availability of our website. In this context, personal data may be transferred to Amazon AWS. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The legitimate interest consists in an error-free function of the website. Amazon AWS has certified itself within the framework of the EU-US Privacy Shield Agreement (cf. https://www.privacyshield.gov/participant?id=a2zt0000000TOWQAA4&status=Active). The data will be deleted as soon as the purpose of their collection has been fulfilled. Further information on the handling of the transferred data can be found in the Amazon AWS data protection declaration: https://aws.amazon.com/compliance/data-protection/.
Information about the use of cookies
Scope of processing of personal data
We use cookies on various pages to enable the use of certain functions of our website. Cookies’ are small text files that your browser can store on your computer. These text files contain a characteristic character string that uniquely identifies the browser when you return to our website. The process of storing a cookie file is also called ‘setting a cookie’.
Legal basis for the processing of personal data
Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to maintain the full functionality of our website, to increase its usability and to enable a more individual customer approach. Identification of individual page visitors is only possible with the help of cookie technology if the page visitor has previously provided us with corresponding personal data on the basis of a separate consent.
Purpose of data processing
The cookies are set by our website in order to maintain the full functionality of our website and to improve its usability. In addition, cookie technology enables us to recognize individual visitors using pseudonyms, e.g. an individual, arbitrary ID, so that we are able to offer more individual services.
Duration of storage
Our cookies are stored in your browser until they are deleted or, if it is a session cookie, until the session has expired.
Possibility of objection and elimination
You can set your browser according to your wishes in such a way that you generally prevent the setting of cookies, are only informed about it, decide from case to case about the acceptance of cookies or accept the acceptance of cookies in principle. Cookies can be used for various purposes, e.g. to recognize that your PC has already had a connection to our website (permanent cookies) or to store recently viewed offers (session cookies). We use cookies to provide you with increased user comfort. In order to use our convenience functions, we recommend that you accept cookies for our website.
The possibilities of objection and elimination are also based on the general regulations described below in this data protection declaration on the right of objection and deletion under data protection law.
Data security and data protection, communication by e-mail
Your personal data are protected by technical and organisational measures during the collection, storage and processing in such a way that they are not accessible to third parties. In the case of unencrypted communication by e-mail, we cannot guarantee complete data security on the transmission path to our IT systems, so that we recommend encrypted communication or by post for information requiring high confidentiality.
Revocation of consents – Information on data and requests for changes – Deletion & blocking of data
Once a year you have a right to receive information free of charge about your stored data as well as a right to correction, blocking or deletion of your data at any time. Your data will be deleted by us on first request, unless this is contrary to legal regulations. You can revoke your permission to use your personal data at any time. Information, deletion and correction requests for your data and suggestions can be sent to the following address at any time:
RealObjects GmbH
Altenkesseler Str. 17/B6
66115 Saarbrücken Deutschland
E-Mail: info@realobjects.com
Fax: +49 (0) 681 / 9857929
Right of appeal to the supervisory authority pursuant to Art. 77 I GDPR
You have the option of contacting a supervisory authority. You have the right of appeal in the EU Member State of your place of residence, your place of work and/or the place of the alleged infringement, i.e. you can choose the supervisory authority to which you turn at the above-mentioned places. The supervisory authority to which the complaint has been lodged will then inform you of the status and results of your complaint, including the possibility of a judicial remedy under Article 78 GDPR.
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